Enjoy a Smooth and Effortless Shopping Experience Today!
We provide a vast array of high-quality items, guaranteeing prompt shipping and exceptional customer care.
Our Vision
Our aspiration is to stand out as South Africa's top choice for online shopping. Offering a seamless experience with high-quality products at competitive prices, we prioritize innovation and exceptional customer support. Our aim is to bolster local communities and reshape the e-commerce landscape in South Africa.
Our Story
Our journey started in South Africa, driven by a passionate team dedicated to making online shopping simple and enjoyable.
What began with a small collection of handpicked products has evolved into a diverse e-commerce platform offering top-quality items at great prices.
We are committed to excellence and supporting local communities, ensuring a seamless shopping experience from browsing to delivery. Thank you for being part of our story — we look forward to serving you!
Frequently Asked Questions
Yes, we provide free standard insured shipping on all orders. For orders outside of metropolitan areas a R300-00 shipping fee applies, which will be shown at checkout.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To
be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@supernetonline.co.za.
If
your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@supernetonline.co.za.
Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.
Exceptions / non-returnable items
Certain types
of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns
about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and
inspected your return, and let you know if the refund was approved or
not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the
refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@supernetonline.co.za
